1. Introduction

This ICT Policy governs the use, management, and security of information and communication technology systems used by Lesotho Wine in Lesotho.

It applies to all digital infrastructure, staff systems, event systems, ecommerce platforms, and third-party integrations.

2. Scope

This policy applies to:

  • Website systems and domains
  • Ticketing platforms
  • CRM and invoicing systems
  • POS systems
  • Email systems (including Mailchimp)
  • Support platforms and chatbots
  • Event technology and cashless systems
  • Cloud storage and analytics tools

3. Acceptable Use

Users and administrators must:

  • Use systems only for authorised business purposes
  • Protect login credentials and access keys
  • Avoid misuse of systems or data
  • Follow security protocols at all times

4. System Security

Lesotho Wine implements:

  • Role-based access control
  • Secure authentication processes
  • Password protection policies
  • Data encryption where applicable
  • Regular system monitoring

5. Third-Party Systems

We integrate with external systems including:

  • Payfast (payments)
  • Yoco (payments and POS devices)
  • Courier partners (DHL, Courier Guy, Pick n Pay Pickup)
  • Mailchimp (communications)
  • Google and Meta platforms (analytics and marketing)
  • Cashless event systems

All third-party systems must meet reasonable security standards.

6. Data Handling

All data processed through ICT systems must comply with:

  • Lesotho operational requirements
  • POPIA (South Africa where applicable)
  • GDPR (where applicable)
  • Internal security standards

7. System Availability

We do not guarantee uninterrupted access to systems and are not liable for downtime caused by:

  • Network failures
  • Third-party outages
  • Maintenance or upgrades
  • Force majeure events

8. Monitoring & Logging

We may monitor system usage for:

  • Security
  • Performance
  • Fraud prevention
  • Operational improvement

9. Incident Management

Any ICT security incident must be:

  • Reported immediately
  • Investigated internally
  • Remediated with reasonable urgency

10. Updates

This ICT Policy may be updated as systems evolve.

11. Contact Information

Lesotho Wine

Email: info@lesothowine.co.ls
Support: support@lesothowine.co.ls
Phone: +266 2232 4621

Address:
62 Moshoeshoe Road
Industrial Area
Maseru 100
Lesotho